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Previous Incidents

[Resolved] Login/access issue

This incident lasted 1 hour and 7 minutes.
Mon, 15 Apr 2019
09:25:10 PDT

We are receiving reports of issues logging into WordFly. Our team is troubleshooting and will have things back to normal shortly.

10:33:01 PDT

Good news, we're happy to report issues accessing and using WordFly are resolved. Thank you for your patience! Carry on!

[Resolved] Emails in “Sending” state

This incident lasted 2 weeks, 3 days, 16 hours, and 25 minutes.
Thu, 28 Mar 2019
17:07:35 PDT

We are seeing an uptick of campaigns that display as “Sending” without being marked as “Sent.” The campaign appears to still be sending but has, in fact, been sent to the full list.

Campaigns that run into this issue will remain in the “Sending” status 1-2 hours after you would expect the campaign to have finished.

If you run into this issue, please email support@wordfly.com with the subject line “Campaign in Sending state”. Please include your account name and campaign name. Our team will update the campaign to be marked as “Sent”.

Mon, 15 Apr 2019
09:33:29 PDT

Update: Good news, we’re happy to report that campaign sending states are updating as expected. Reach out to support@wordfly.com if you need anything from our team!

No further notices from the past 7 days.