All systems are currently down

Resolved
Resolved

WordFly has returned to service. We have provided more details in an email that will arrive in your inbox shortly. Please note you will have to reset your password to login. Thank you for your tremendous amount of patience and support.

Updated

WordFly will return to service within the next few hours. Before we enable login, we need to turn on a few services to complete our final testing. You will see that links in previously sent emails are now working and data may be returning to your CRM. Stay tuned for the official return to service announcement.

Updated

WordFly remains unavailable but we now have a clear path to bringing WordFly back online. We are targeting a return to service within the next 24 hours. Daily updates will continue to be posted here.

Updated

WordFly remains unavailable but we have resolved the root cause of the issue we had been troubleshooting since the weekend. We now have a clear path to bringing WordFly back online. Measured and steady progress continues in restoring our environment. We are targeting a return to service within 24-48 hours. Daily updates will continue to be posted here.

Updated

WordFly remains offline. Work continues this week. We are making measured and positive progress restoring our environment. We will have more news about our planned return to service later this week.

Updated

WordFly remains unavailable. Work continues this week to restore our environment. We encountered a challenge over the weekend requiring additional days to resolve. Please plan accordingly if you need to send email before Aug 01. Daily updates here as we near a return to service.

Updated

WordFly remains unavailable. The teams have continued work through the weekend to restore the environment. We have encountered a challenge that will require additional days to resolve safely. We will provide daily updates here as we near a return to service.

Recovering

We are nearing the final stages of our restoration. We are targeting a return to service at the start of next week. Once we have a formalized time, we will notify you.

Updated

The WordFly team and our external team of experts have continued to work tirelessly on the safe and secure restoration of WordFly. We have made significant and positive progress in the last 48 hours. While WordFly remains offline, we are working towards a more definitive timeline to share soon. Please read our statement and FAQs.

Updated

We continue to investigate and restore the WordFly environment. WordFly remains offline, but we are making measured and positive progress.

We heard from some customers during the town hall that a statement about the recent cybersecurity incident would be helpful. You can read our statement here.

Updated

We continue to work around the clock with our retained experts to restore our environment. Please see our FAQ.

Updated

We continue to work around the clock with our retained experts to restore our environment. Please see our FAQ.

Updated

Work continues this weekend with our retained experts to restore our environment. Please see our FAQ.

Updated

We are working around the clock with our retained experts to restore our environment. Please see our FAQ.

Updated

We anticipate WordFly remaining offline for several more days.

We have published an FAQ with questions and answers from today’s virtual town hall.

Updated

WordFly services remain offline.

Update: On July 14, 2022, we learned that some data your organization utilizes in WordFly to communicate with your subscribers may have been impacted. At this time, we understand the scope of this data to primarily include names and email addresses.

At this time, we have no evidence that any of this data may have been misused.

You can read our statement and register for our Europe town hall or North America & APAC town hall here.

We anticipate WordFly remaining offline for several more days. If you need to send email in the week ahead, we suggest utilizing an alternate email service provider.

Updated

Work continues with our retained experts to restore our environment.

At this time, we have not discovered evidence that any sensitive customer data in WordFly has been misused.

We anticipate WordFly being offline for several business days. If you need to send email this week, we recommend selecting an alternate email provider short term.

We will continue to publish updates on this page.

Please feel free to reach out to us at support@wordfly.com.

Updated

Work continues with our retained experts to restore our environment.

At this time, we have not discovered evidence that any sensitive customer data in WordFly has been misused.

We anticipate WordFly being offline for several business days. If you need to send email this week, we recommend selecting an alternate email provider short term.

We will continue to publish updates on this page.

Please feel free to reach out to us at support@wordfly.com.

Updated

Work continues with our retained experts to restore our environment.

At this time, we have not discovered evidence that any sensitive customer data in WordFly has been misused.

We anticipate WordFly being offline for several business days. If you need to send email this week, we recommend selecting an alternate email provider short term.

We will continue to publish updates on this page.

Please feel free to reach out to us at support@wordfly.com.

Updated

Work continues with our retained experts to restore our environment.

At this time, we have not discovered evidence that any sensitive customer data in WordFly has been misused.

We anticipate WordFly being offline for several business days. If you need to send email this week, we recommend selecting an alternate email provider short term.

We will continue to publish updates on this page.

Please feel free to reach out to us at support@wordfly.com.

Updated

Work continues with our retained experts to restore our environment.

At this time, we have not discovered evidence that any sensitive customer data in WordFly has been misused.

We anticipate WordFly being offline for several business days. If you need to send email this week, we recommend selecting an alternate email provider short term.

We will continue to publish updates on this page.

Please feel free to reach out to us at support@wordfly.com.

Updated

We are working diligently with our retained experts to restore our environment.

At this time, we have not discovered evidence that any sensitive customer data in WordFly has been misused.

We anticipate WordFly being offline for several business days. If you need to send email this week, we recommend selecting an alternate email provider short term.

We will continue to publish updates on this page.

Please feel free to reach out to us at support@wordfly.com.

Updated

We are continuing to actively work to resolve the cybersecurity incident and get our systems and servers back up.

We do not have an exact timeframe for a return to service, but we anticipate WordFly being offline for several business days. If you need to send email this week, we recommend selecting an alternate email provider short term.

We will provide regular updates with you on this page.

Please feel free to reach out to us at support@wordfly.com.

Updated

Our work continues on a resolution for the cybersecurity incident.

WordFly is likely to be offline for several business days. If you need to send email this week, we recommend selecting a short term alternate email provider.

We are so sorry for this interruption and thank you again for your patience.

Updated

We are continuing to do everything possible to expedite a resolution for the cybersecurity incident.

WordFly is likely to be offline for several business days. If you need to send email this week, we recommend selecting a temporary alternate email provider.

Thank you for your patience during this service interruption.

Updated

We continue working to resolve the cybersecurity incident and get our systems and servers back up.

We anticipate WordFly being offline for several business days. If you need to send email this week, we recommend selecting an alternate email provider short term.

We are so sorry for this interruption in service.

Updated

We are actively working to resolve the cybersecurity incident and get our systems and servers back up.

We anticipate WordFly being offline for several business days. We are doing all we can to expedite a resolution. If you need to send email this week, we recommend using a temporary alternate email provider.

We are so sorry for this interruption in service.

Updated

We are continuing to do everything possible to expedite a resolution for the cybersecurity incident.

At this time, we have no evidence that any customer data in WordFly has been compromised or misused.

We do not have an exact timeframe for a return to service, but we anticipate WordFly being offline for several business days. If you need to send email this week, we recommend using a temporary alternate email provider.

We’re working hard to make WordFly available to you.

Updated

We are continuing to actively work to resolve the cybersecurity incident and get our systems and servers back up.

At this time, we have no evidence that any customer data in WordFly has been compromised or misused.

We do not have an exact timeframe for a return to service, but we anticipate WordFly being offline for several business days.

We will provide regular updates with you on this page.

Once again, we are so sorry for this interruption in service. We’re doing everything possible to expedite a resolution.

Updated

We have determined that WordFly has been impacted by a cybersecurity incident affecting operations and our ability to provide our services. This incident also affected our backup servers. We are currently engaging with internal and external cybersecurity professionals to resolve the situation and get our systems and servers back up.

At this time, we have no evidence that any customer data in WordFly has been compromised or misused.

Resolution of the incident will take time, and WordFly is likely to remain unavailable for several business days.

We will provide updates as the situation progresses. You can follow along here:

We are so sorry for this interruption in service and your ability to connect with your customers. We’re working hard to make WordFly available to you.

Please feel free to reach out to us at support@wordfly.com. We will update all tickets with more information as we have it.

Identified

We have identified the WordFly technical issue that has caused the application go offline. We are now in the process of resolving it.

Unfortunately, this will not be a quick fix. Our current best estimate is that restoring service will require a minimum of 48 hours of downtime. Keep in mind, this is our best estimate based what we know at this time.

Until service is fully restored:

  • Users will not be able to log in to WordFly
  • Email and SMS campaigns are not sending
  • Links in emails are not working
  • CRM integrations are not available

We will continue to provide newsworthy updates via these channels:

We are also updating all tickets sent to support@wordfly.com with updates as we have them.

We understand this is a significant loss of service. Our teams are working around the clock to get WordFly back online as quickly as possible. Once we have service restored, we will provide more details about the issue and how we’ll be addressing it going forward. For now, we ask for your patience as we make restoring service our #1 priority.

Updated

WordFly is currently down for all users. We are anticipating a multi-hour service interruption. We do not have an ETA for return to full service at this time.

The WordFly application is inaccessible.

  • Email and SMS campaigns are not sending
  • Links in emails are not working
  • CRM integrations are not available

Our engineers and crisis teams are working on the issue right now. You can follow our progress at:

We’ll also update support tickets when we have news or updates for you.

We’re sorry for the inconvenience.

Investigating

The WordFly application is currently unavailable. We are investigating. Currently, you will see an 'runtime error' when attempting to log in. We will update this message when we have more information.

Began at:

Affected components
  • WordFly Web Application
    • List Importing
    • Email Editor
    • Pages Editor
    • Blocks Editor
    • Image Editor
    • Inbox Preview
    • Campaign Reporting
  • Campaign Sending and Tracking
    • Standard Emails
    • Scheduled Emails
    • Automated Emails
    • Test Emails
    • Email Opens & Clicks Tracking
    • SMS Messages
  • Deliverability
    • IP Authentication
    • Sender Reputation
  • Box Office Insight (Custom Screen)