Unexpected Downtime


We’ve received confirmation from our ISP that our connection has been restored. We’re now able to access go.wordfly.com and email links are redirecting once again. If you need to log into WordFly, you should be able to do so now. Please let us know if you experience any issues.

You may see this downtime reflected in your reporting metrics. Opens and clicks were not able to be recorded from 3:05am–7:30am Pacific.

Thank you so much for your patience while our ISP worked on the issue.

Our ISP has isolated the issue, and they are at the next level of investigation. Once the connection is restored, WordFly will return to service as expected.


Our Internet service provider is impacted by a Global DNS issue. It is causing WordFly to be unavailable for many users, but not all. Links in emails are also affected for many users. We are working with our ISP to resolve the issue.


We are currently experiencing unexpected downtime with go.wordfly.com and links in emails. We are working to resolve the issue as soon as possible.

Began at:

Affected components
  • WordFly Web Application
    • List Importing
    • Email Editor
    • Pages Editor
    • Blocks Editor
    • Image Editor
    • Inbox Preview
    • Campaign Reporting
  • Campaign Sending and Tracking
    • Standard Emails
    • Scheduled Emails
    • Automated Emails
    • Test Emails
    • Email Opens & Clicks Tracking
    • SMS Messages
  • Box Office Insight (Custom Screen)